Refund Policy

Returns and Refunds

At Tech Factory, we want you to be satisfied with your purchase.

Eligible products may be returned within 30 days of delivery. To qualify for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and components.

A receipt or proof of purchase is required.

Opened, used, damaged, altered, or incomplete products may not qualify for a full refund. Tech Factory reserves the right to refuse a return or apply a restocking fee where permitted.

Certain products may be final sale, including clearance items, special-order products, software or digital products, activated devices, and products marked as final sale at the time of purchase.

Defective or Damaged Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and arrange an appropriate resolution.

Photos, serial numbers, packaging, or other information may be requested to process a claim.

Refunds

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error by Tech Factory or an eligible defective product.

Customers may be responsible for return shipping costs unless otherwise stated.

Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty. Warranty coverage, duration, and terms vary by manufacturer and product. Manufacturer warranty claims may need to be handled directly with the manufacturer.

For return assistance or any other queries, contact us at admin@techfactory.ca